Podcast cover image for Episode 109 of The HighLevel Experience Podcast, featuring Chris Dillon in a grey blazer, presented by HighLevel.

WhatsApp Automation for Agencies

October 23, 2026•3 min read

Hey there, fellow agency owners and HighLevel enthusiasts! It's Vit Muller here, and today I'm diving into a topic that's been buzzing around the digital marketing world: WhatsApp automation. I recently had the pleasure of chatting with Chris Dillon, a WhatsApp automation expert and fellow agency owner, on the HighLevel Experience Podcast. We unpacked some game-changing strategies that can revolutionize how you engage with your clients. So, grab a coffee, sit back, and let's explore how WhatsApp can be your agency's secret weapon.

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Why WhatsApp?

You might be wondering, "Why WhatsApp?" Well, Chris and I agree that it's not just another messaging app. It's a platform that offers a personal touch, making it perfect for bridging the gap between marketing and sales. In countries like Spain and South America, WhatsApp is the go-to communication tool. But even if you're not in those regions, the potential is massive. Imagine turning a simple inquiry into a meaningful conversation that leads to conversions. That's the power of WhatsApp.

Designing the Customer Journey

Chris shared some golden nuggets about designing the customer journey. It's not just about generating leads; it's about what happens next. Too often, businesses drop the ball after capturing a lead. Chris emphasized the importance of mapping out the entire customer experience, from the initial inquiry to the final sale. And guess what? WhatsApp can do the heavy lifting, allowing your team to focus on the human stuff.

The Magic of Video Messaging

One of the standout strategies we discussed was the use of video messaging. Chris highlighted how sending a personalized video via WhatsApp can build trust and grab attention like nothing else. It's about putting a face to the name and letting your personality shine through. Plus, it speeds up the "know, like, and trust" factor, which is crucial for conversions. So, next time a lead comes in, why not send them a quick video to introduce yourself and explain the next steps?

Practical Tips for Implementation

Now, let's get into the nitty-gritty. How do you implement WhatsApp automation at scale? Chris recommends a mix of personalized and automated messages. While it's ideal to send a personalized video to every lead, it's not always practical. Instead, have a standard video ready to go, and let automation handle the rest. This way, you maintain consistency and ensure no lead falls through the cracks.

Overcoming Common Challenges

We also touched on some common challenges agencies face when integrating WhatsApp. The key takeaway? Don't aim for perfection at the expense of progress. Start with a basic setup and refine as you go. Remember, it's better to have something up and running than nothing at all. And if you're worried about bugging people, Chris has a great mindset shift: If you genuinely believe you can help someone, it's your duty to reach out.

Special offer

Join Chris Dillon, a WhatsApp automation expert and HighLevel agency owner, for an intensive program designed to elevate your agency's communication game. Whether you're looking to boost conversions, improve show-up rates, or streamline onboarding, Chris has the insights and strategies you need.

🔹 What you'll get:

  • Proper WhatsApp setup and onboarding

  • Six private strategy sessions with Chris

  • Access to the official HighLevel WhatsApp course

  • A growing video vault with ready-to-use scripts and examples

  • 90 days of direct support via WhatsApp group with Chris and team

💡 Special Offer: 50% off until October 31st!

Investment: £1,000 (approx. $1,200–$1,300 USD), normally £2,000

Don't miss out on this opportunity to harness the power of WhatsApp for your agency. Learn more and claim your spot today: highlevelexperience.com/chrisdillon

Conclusion

Incorporating WhatsApp into your agency's strategy can be a game-changer. It's about creating conversations that lead to conversions and building relationships that last. So, if you're ready to take your customer journey to the next level, give WhatsApp a shot. And if you want to dive deeper into these strategies, be sure to check out the full episode with Chris Dillon on the HighLevel Experience Podcast.

Until next time, keep innovating and stay ahead of the game!

Vit Muller

Vit Muller

🚀 Premium GHL Snapshots Developer, fellow SAASpreneur and 🎙 Passionate host of the highlevelexperience.com podcast! Check out my site for more info on my Profit Roadmap Systems™ -> www.vitmuller.com

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The HighLevel Experience Podcast is a weekly show that explores strategies, tools, and success stories relevant to agencies and SaaS entrepreneurs, especially those using the HighLevel platform. The podcast, hosted by Vit Muller, provides inspiration, practical business advice, and in-depth discussions on HighLevel’s latest features and updates. Each episode features a mix of guest interviews, insights on tech tools, and actionable advice to help agencies grow and succeed in the digital landscape. The podcast's unique segments, like "Move the Needle," "The Beef," and "3 Under 3," offer listeners opportunities to learn from impactful stories, discuss HighLevel's software strengths and challenges, and gain insights into strategies and tools tailored to boost agency performance. The target audience includes digital marketing agencies, SaaS founders, and HighLevel users who want to stay updated on industry trends, client management, and scaling strategies. In essence, the HighLevel Experience Podcast is a go-to resource for entrepreneurial insights, offering guidance for anyone looking to leverage HighLevel software to drive business success and innovation.